Frequently Asked Questions
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Ask us anything. If you have a question that’s not in the list below please contact us.
Why do I need to change my toothbrush every three months?
The American Dental Association recommends changing your brush at least every three months. If you’re getting over a cold or flu, we recommend changing your toothbrush to avoid spreading germs and reintroducing the virus to yourself.
Why are Boka bristles black?
They’re made with Binchotan activated charcoal, which naturally helps prevent bacteria from growing on your brush. The ultra soft bristles provide a gentle, thorough cleaning that doesn’t damage your teeth and gums. They’re also tapered at the top to tackle plaque between your gum-line and teeth.
What electric brushes are your electric toothbrush heads compatible with?
Boka electric toothbrush heads are compatible with Boka Brushes only.
Is your toothpaste vegan or gluten free?
Yes! Our toothpaste is both vegan and gluten free.
What’s in your toothpaste?
Ela Mint is the first nontoxic, natural toothpaste with science-backed ingredients that outperform fluoride. Our minty toothpaste is made with natural ingredients and essential oils like peppermint and mint. It contains no sodium lauryl sulfate (SLS), fluoride, triclosan, artificial flavors or parabens. For more specifics on the science behind our exclusive, natural toothpaste made in the U.S.A. see here.
What’s your floss made of?
Wrapped in natural vegetable wax, Boka floss glides smoothly and expands between teeth to give you a super-clean mouth and gums. And, you can be sure it’s Teflon-free and petroleum-free!
Are Boka products and containers BPA-free?
Yes, all Boka products and packaging are BPA-free.
Are your products tested on animals?
No way! We love our furry friends.
Orders & Shipping
How does the Boka subscription work?
You simply sign up for Boka and choose the Boka products you want to receive in your Boka box every three months. You can cancel at any time.
I just ordered my Boka box. What happens next?
You will receive an email from us letting you know your order has been received. Smile! Your boka box will be at your door within 10 business days.
What if I need to edit the products in my Boka box after I’ve ordered?
If you would like to change any products in your subscription please contact us and we would be happy to help you!
Is shipping free?
Orders over $25.00 include free shipping. A flat-rate shipping fee of $3.95 applies to all orders under $25.00.
Do you ship outside the U.S.?
We currently do not ship orders internationally, however, this is subject to change. We are working to open up this option again for our international customers.
How do I purchase a Boka box without a subscription?
You can purchase any Boka products through the store.
How often will I be billed?
If you choose to pay for your subscription quarterly, you will be billed every three months beginning with your first order date.
Will my subscription auto renew?
Yes, all subscriptions will continue to renew until you choose to cancel. Gifts do not auto renew.
What is your cancellation policy?
Subscriptions can be cancelled at any time. If you choose to cancel after your order has been processed you will still receive and be charged for that Boka box.
Can I send a Boka box as a gift?
Yes! Boka kits make great gifts for any occasion and gift recipients can even choose their Boka brush colors. See gift options here.
How do I reset my password?
Simply log in to your Boka account and you can reset your password by going to Account Settings under My Account.
How do I change my shipping or billing address?
No worries! Just log into your Boka account and click 'Edit' under the Shipping Address section. From there, click 'Edit' under your default address and save your new information on the following page.
How do I update my payment information?
Simply log into your Boka account and you can update your payment information by clicking 'Edit' under the 'Credit Card' section.
How do I know my account is secure?
We are a Shopify Powered Merchant. All transactions are conducted over secure SSL connections and we are fully PCI Level-1 Compliant.
How do you use or share my information?
Why does a healthier mouth lead to a healthier me?
Today, a growing body of evidence links the mouth to overall body health, especially the cardiovascular and immune systems. Despite the known oral-systemic connection, at least 50% (some estimates are up to 90%) of the country has some form of Periodontal Disease. Our goal is to empower you to take control of the health of your mouth—and ultimately your life—with natural, effective dental products.
What’s Surge and how is Boka affiliated?
We’re so glad you asked! Surge is a nonprofit organization bringing life-sustaining water and sanitation solutions to those in need. Surge also raises awareness of the global water crisis. Through our partnership with Surge, we provide a free toothbrush to those in need for every Boka brush ordered. We also provide Surge with educational materials on proper oral-care. As Boka grows, we will help establish and support local dentists and entrepreneurs in key Surge outposts around the world to build and nurture local economies while providing better oral care and clean water to communities.